Shelter-Adams ltd Reviews

259  Excellent
TrustScore 5 out of 5

4.9

In the Construction & Manufacturing category

Write a review

Company activitySee all

Reviews4.9

259 total


Sort:


Rated 5 out of 5 stars

Excellent Service

Cannot recommend Rob and his company enough. Prompt communication upon making an initial enquiry for a quote, turned up on time, and was very competitive. Lovely friendly guy and very professional.
Will definitely be using again for any work needed with my rental and personal properties.

Date of experience: February 10, 2024


Rated 5 out of 5 stars

Oil boiler installation

Rob and team installed a new oil boiler for us in January. Competitively priced and a couple of pre-visits ensured all the right parts were here on the day. The team worked hard over 2 days to get the job completed in time for the weekend and were polite and professional. No issues popping back to clear some air in the system the following week. Would definitely recommend. Thanks Rob and team.

Date of experience: January 11, 2024


Rated 5 out of 5 stars

Recently had a boiler service and…

Recently had a boiler service and health check, and it was a great experience. The technician Rob was punctual, knowledgeable, and very professional. He conducted a thorough inspection, ensuring everything was in top shape. Their explanation of the process was clear and helpful. Highly satisfied with the service and would definitely recommend!
Thanks again Rob for your assistance.
Stuart

---

Date of experience: February 21, 2024


Rated 5 out of 5 stars

Happy with the service.

Happy with the service.
Rob came out to quote, then came back with reasonable price and later booked in fairly quickly for a non urgent job moving a gas pipe. The gas engineer Robbie who did the work was very friendly, flexible with access requirements and did a quality job. If anything would prefer slightly quicker response to communication but appreciate this is dictated by workload, busy no doubt for having a great reputation! Many thanks

Date of experience: January 23, 2024


Rated 5 out of 5 stars

Really happy with the service!

Excellent service from Rob and his team. Consulted with us and made sure every aspect was taken care of. We'd very happily recommend them, if you're thinking of using them.

Date of experience: January 17, 2024


Rated 5 out of 5 stars

Outstanding communication

My parents boiler broke in a really cold snap - Rob came out the next day to take a look and returned his quote really promptly. His communication was outstanding throughout - he even offered to drop electric heaters off for them to use until the work was complete. He stuck to his quote and offered a like for like price match. The 2 lads that did the work were really friendly, tidy and respectful. A prompt and professional job all round - would highly recommend.

Date of experience: January 17, 2024


Rated 4 out of 5 stars

Brilliant Job

Very professional starting from the quotation process. They arrived on time every day and finished the job ahead of time. So friendly and tidied up behind them every day.

Date of experience: December 04, 2021


Rated 5 out of 5 stars

Thank you to Rob and Max

Thank you to Rob and Max for quick and easy boiler installation.

Our boiler broke on the Thursday, and by Monday afternoon we had a brand new boiler fitted.

The communication from our enquiry to the post-fitting has been excellent, and we were extremely happy with the price we paid too.

Anyone looking for honest, reliable, professional and thorough gas engineers look no further.

Date of experience: January 08, 2024


Rated 5 out of 5 stars

An outstanding company to deal with

From first contact, the communication and reliability was excellent and remained excellent throughout. When viewing my requirements to supply a quote, honest appraisal of what was possible was provided. Items sourced for completion of the work were to my specification and supplied for final approval before fitting.
The staff who attended to do the job arrived as per the timescale advised in the excellent pre fitting contract information. They were courteous, knowledgeable, professional, thorough, considerate and tidy. They communicated the process and timescales for completion at regular intervals.
Customer service has been exemplary and the costs for the work were as quoted and more than fair. I have made Shelter-Adams my company of choice and can't recommend them highly enough.

Date of experience: February 16, 2024


Rated 5 out of 5 stars

New External Boiler Fitted by Shelter Adams Ltd

We had a new external boiler fitted by this company just before Christmas. The job was quoted fairly and completed within a few days. Every member of the team were courteous and professional and the boiler was fitted with minimal mess and inconvenience. There was a slight hiccup with the necessity of a new thermostat, totally my fault but was sorted for me immediately. All invoicing and paperwork was emailed to me immediately and I was kept up to date throughout proceedings. Altogether a very good experience. Boiler works perfectly. I would highly recommend.

Date of experience: December 06, 2023


Rated 5 out of 5 stars

Prompt service to fix our boiler in the cold weather!

We contacted Shelter-Adams Ltd as there was a fault with our combi-boiler and we had no heating or hot water. Rob very quickly got back to us and arranged for one of his team to come out the following morning. The Engineer righted the fault straightaway. He clearly explained the process to us and gave us useful information on how the boiler and central heating system worked. (Having recently moved house, we were not used to this type of boiler). The Engineer didn’t rush us and was very helpful and professional in explaining the workings of the system. Rob sent a follow up text the following day to ensure everything was OK with the boiler. We were very pleased with the service we received and will be using Rob and his team in future for our annual boiler services. We would certainly have no hesitation in recommending them.

Date of experience: January 19, 2024


Rated 5 out of 5 stars

New boiler installation - excellent and professional service

Shelter-Adams is an extremely professional company. Rob responded quickly to my call and visited later that evening. He was thorough and talked through the options. He provided a competitive quotation quickly. Installation followed within two weeks. He has a very good team working with him. Everybody was polite and hardworking. They were organised, efficient, helpful and cleaned up everything at the end of the day. They went through the programme instructions before leaving at the end of the job. I am really pleased with the service and would be very happy to recommend Shelter-Adams.

Date of experience: November 23, 2023


Rated 5 out of 5 stars

Very professional exceptional Service

Rob came out and gave a quote quickly. He was very professional and worked out costs for all work needed. Quote was very reasonable compared to others received. Installation was arranged for the following week. The lads that arrived were very polite and friendly. They worked extremely hard throughout the day and were clean and tidy. They explained the new system and took time to programme and show us fully the new boiler and how it worked. Extremely satisfied and would recommend Shelter-Adams to anyone that needs a new boiler or servicing. Great customer service

Date of experience: December 11, 2023


Rated 5 out of 5 stars

Rob ,Shelter-Adams Ltd

Rob ,Shelter-Adams Ltd. Rob came recommended and gave a very good quote to remove a back boiler system and replace with a Worcester-Bosch combi boiler. From initial contact to final fit it was up and running within two weeks .Excellent service . His team led by Dan were hard working never stopping ,tidy, and professional. Good correspondence via email, phone, text with both Vanessa & Rob . Company highly recommended and appreciation to all concerned .

Date of experience: November 25, 2023


Rated 4 out of 5 stars

A challenging job well done

We thought that replacing our old oil-fired boiler would be a straightforward job, but due to changes in safety regulations, a new boiler couldn’t be installed in the same place. The configuration of our cottage and its grounds meant there was no easy solution, and it became clear that the only feasible option was going to require some complicated planning, with pipework being re-routed from an external site.
The plans in place, the work was carried out over three days, with the team of three working very hard to keep to schedule whilst ensuring that the job was properly done. There was minimal disruption, and all three men were very friendly and helpful throughout.
There was a slight ‘blip’ when after a few days, a brief power cut caused the boiler to cut out and we had to resort to googling in order to look up the error code and restart it. Reconnecting the thermostat proved more difficult, and it seemed at first that we were going to be left to sort this out on our own. However, Rob Shelter took time out from his busy schedule to come along, and when it seemed there was no way that the thermostat was going to reconnect by following the instructions in the manual, he rang the manufacturer and was successfully talked through the process. It was clearly the manual that was at fault, and not us or Rob.
We will be very happy to work with Shelter Adams in the future, and we have no hesitation in recommending them.

Date of experience: March 29, 2022


Rated 5 out of 5 stars

Rob and his team have in the last few…

Rob and his team have in the last few days installed for us a new boiler and central heating system. The work was carried out swiftly and efficiently. We are delighted with the end result and Rob will be our first port of call for any future work.
Chris & Brenda Hawker

Date of experience: January 14, 2024