A challenging job well done
We thought that replacing our old oil-fired boiler would be a straightforward job, but due to changes in safety regulations, a new boiler couldn’t be installed in the same place. The configuration of our cottage and its grounds meant there was no easy solution, and it became clear that the only feasible option was going to require some complicated planning, with pipework being re-routed from an external site.
The plans in place, the work was carried out over three days, with the team of three working very hard to keep to schedule whilst ensuring that the job was properly done. There was minimal disruption, and all three men were very friendly and helpful throughout.
There was a slight ‘blip’ when after a few days, a brief power cut caused the boiler to cut out and we had to resort to googling in order to look up the error code and restart it. Reconnecting the thermostat proved more difficult, and it seemed at first that we were going to be left to sort this out on our own. However, Rob Shelter took time out from his busy schedule to come along, and when it seemed there was no way that the thermostat was going to reconnect by following the instructions in the manual, he rang the manufacturer and was successfully talked through the process. It was clearly the manual that was at fault, and not us or Rob.
We will be very happy to work with Shelter Adams in the future, and we have no hesitation in recommending them.
Date of experience: March 29, 2022